FREQUENTLY ASKED QUESTIONS
We take great care to ensure that the product images on our website accurately represent the items you will receive. While there may be slight variations due to factors such as screen resolution or lighting, we strive to provide a true depiction of our products. Your satisfaction is our top priority, and we stand behind the quality and authenticity of every item we offer.
To view your sales receipt, you can typically find it in your account dashboard or in the email confirmation you received after making your purchase. If you created an account during checkout, log in and navigate to your order history or account settings to access your receipt. Alternatively, check your email inbox or spam folder for the confirmation email containing your receipt. If you're unable to locate your receipt, feel free to reach out to our customer support team for assistance. We can also send you a handwriting receipt on your request.
To return an item, please follow these steps:
Check the Return Policy: Review our return policy to ensure your item is eligible for return and within the specified return period.
Initiate the Return: Log in to your account on our website and navigate to your order history. Select the item you wish to return and follow the prompts to initiate the return process. If you checked out as a guest, contact our customer support team for assistance.
Prepare the Item: Ensure the item is in its original packaging and in the same condition as when you received it, including any accessories or documentation.
Packaging: Safely package the item to prevent damage during transit.
Labeling: Attach the provided return label to the package. If a return label wasn't provided, contact our customer support team for further instructions.
Shipping: Drop off the package at your nearest shipping carrier or schedule a pickup.
Tracking: Keep track of your return shipment using the provided tracking information.
Refund: Once we receive and inspect the returned item, we'll process your refund according to our refund policy.
If you have any questions or need assistance with the return process, don't hesitate to reach out to our customer support team for help. We're here to ensure a smooth and hassle-free return experience for you
Yes, we regularly restock items that are marked as 'out of stock.' Please keep an eye on our website or subscribe to our newsletter for updates on restocking timelines. Thank you for your patience!